Capability library

Map business problems to agents, workflows, departments, and production maturity.

Capability Library is agent-first. Every capability stays tied to execution surfaces, workflow context, departments using it, and readiness for pilot or production.

Customer Growthproductionscaled

Recommendation Intelligence

Deploys governed next-best-action logic into digital and assisted commerce workflows.

Owner Chief Digital Officer · protection restricted

recommendationautomation

Signals -> orchestration -> policy -> action channel

Planningpilotoperational

Promotion Demand Forecasting

Evaluates scenario demand shifts before commercial promotions reach execution.

Owner VP Planning · protection internal

forecasting

Signals -> forecast service -> planner review -> release

Claims Operationspilotoperational

Claims Triage Intelligence

Routes claims into severity and next-action lanes with document context and review controls.

Owner Head of Claims Transformation · protection restricted

document_aiautomation

Intake -> extraction -> triage policy -> adjuster queue

Riskexperimentfoundational

Fraud Signal Prioritization

Ranks investigations using fused signals and governance-aware thresholds.

Owner Prometa Risk Studio · protection executive

fraudautomation

Signals -> score -> review checkpoint -> case routing